IT Support - Inscribe BPO (1-2 Years Experience)

About the Company:
Inscribe BPO is a leading provider of global medical records services, dedicated to delivering exceptional support to individual attorneys, law firms, insurance companies, life care planning, and independent medical examinations (IMEs). Since our inception in 2003, we have specialized in comprehensive medical record analysis and assistance, ensuring our clients can effectively navigate litigation and insurance processes with confidence.

About the Role:
As an IT Support professional at Inscribe BPO, you will play a crucial role in maintaining the technological backbone of our operations. Your expertise in troubleshooting and networking will directly impact our ability to provide seamless services to our clients. By ensuring that our systems run smoothly and efficiently, you will contribute to the overall success of our organization and enhance the quality of service we deliver to our clients in the legal and insurance sectors.

Key Responsibilities:

• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Provide timely support through ticketing systems, ensuring all requests are logged and tracked effectively.
• Collaborate with team members to implement and maintain network infrastructure, enhancing system performance and reliability.
• Communicate clearly and effectively with users to understand their technical challenges and provide appropriate solutions.
• Assist in the development and documentation of IT support processes and procedures to improve service delivery.
• Monitor system performance and conduct regular maintenance to prevent potential issues.
• Stay updated on industry trends and emerging technologies to recommend improvements to existing systems.