About the Company: Ericsson is a leading global provider of Information and Communication Technology (ICT) to service providers. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale. Our comprehensive portfolio covers Networks, Digital Services, Managed Services and Emerging Business; we provide everything from the underlying infrastructure to various applications to create and support both individual and enterprise customers.

About the Role: Join our TeamAbout this opportunity:We are currently seeking a talented and dedicated individual to join our Ericsson team as a Domain Support Specialist. This role belongs to our Managed Services department.will join. The person will join a dynamic and collaborative team focused on network operations and service delivery. Supporting OCM 24*7 actively over conference bridge.What you will do:Act as the escalation point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.Actively monitor ticket queues to ensure timely response to ticketsOut of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations.Focused on improvement of automated recovery.Escalation support for Service surveillance and (on-site) service.Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes.Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is requiredEffectively coordinate project with both internal and external groups/resources for project completion.Use problem solving and root cause analysis tools to initiate business process improvement.Assist in and escalate network outage situationsAbility to shift workload based on flow of project prioritiesEngineer to Handle Change Management ticket and implement the solution in NW.Executing Change activities to improve network quality.Provide technical support to field engineers for RAN/TXN issues.Maintain the Data Integrity (reflect the live network Data in data base tools).

Key Responsibilities: Act as the escalation point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.Actively monitor ticket queues to ensure timely response to ticketsOut of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations.Focused on improvement of automated recovery.Escalation support for Service surveillance and (on-site) service.Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes.Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is requiredEffectively coordinate project with both internal and external groups/resources for project completion.Use problem solving and root cause analysis tools to initiate business process improvement.Assist in and escalate network outage situationsAbility to shift workload based on flow of project prioritiesEngineer to Handle Change Management ticket and implement the solution in NW.Executing Change activities to improve network quality.Provide technical support to field engineers for RAN/TXN issues.Maintain the Data Integrity (reflect the live network Data in data base tools).