About the Company: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

About the Role: Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.Who you are:• Ensuring that staff are motivated, monitored and measured in line with company targetsand performance standards.• Assist Team leaders to support customer’s research problems, consulting with moreexperienced scientists when necessary• Develop positive customer and colleague relations• Managing the SLA for the tech services team under the span of control.• Manage activities across the team to achieve customer satisfaction• Lead project(s) through to successful implementation.• Help transform the customer experience via the implementation of new support tools andprocesses• Handling new business opportunities and acting as the face of the business.

Key Responsibilities: • Mentoring and training the leaders and high potentials• Monitoring & reporting on standards & performance targets.• Arranging & chairing leadership meetings, focusing on targets & achievements.• Implementing new initiatives.• Involved in the recruitment of new staff.• Create a positive working environment.• Providing prompt and accurate information on individual performance.• Develop Strategic plan of the department in line with the stakeholder & regional alignment• Develop, implement, and maintain budgetary and resource allocation plans• Uphold standards of excellence and soaring quality