About the Company: HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

Key Responsibilities:

1. Lead operational excellence initiatives by leveraging expert knowledge in Exchange Server and Office 365 Messaging Services to optimize workflows, ensure service availability, and drive continuous improvement. 2. Oversee incident, problem, and change management processes using tools such as Microsoft System Center and Exchange Admin Center to ensure timely resolution and compliance with client SLAs. 3. Mentor and guide support teams on advanced troubleshooting, root cause analysis, and implementation of messaging solutions in complex hybrid environments. 4. Analyze and interpret management reports and system logs from Exchange and O365 environments to identify trends, proactively address issues, and recommend improvements. 5. Engage with clients to understand messaging requirements, translating them into actionable operational tasks and ensuring alignment with business objectives. 6. Drive process innovation by introducing automation and best practices using PowerShell scripting and Microsoft 365 admin tools to enhance operational efficiency. 7. Ensure security, compliance, and data integrity within messaging services by implementing advanced configurations and monitoring practices. 8. Provide escalation support for high-impact incidents, offering expert-level solutions and leading recovery efforts in critical situations.