About the Company: Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

About the Role: Job Summary – Customer Support officer Role: Team Member

Key Responsibilities: Answering Customer Calls/emails/chat as per training imparted and Standard Call Handling Procedures available. Answering calls/ emails as per client mandated procedures. Updating the Account Status on Client Database. Creating appropriate records of calls on the in-house database management. System and paper Reports submitted at the end of shift. Responsible for escalating calls to the Unit manager or appropriate channels when assistance required. Making Outbound Calls as per the training imparted and the adhering to the standard call handling procedure Creating appropriate reports of all calls on the specified calls