About the Company: Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

About the Role: Job Description – Trainee Technician PP

“Premium Processing Junior Technician” Role Profile

Reports into: PP Team Leader Line Management Responsibility: No Level: 1 Location: Pune (hybrid working up to 50% available) Employing Entity: Mrald (Mphasis’s dedicated UK Insurance operational services delivery vehicle) Role overview Through personal activities support the day-to-day activities of the wider PP team ensuring delivery of an effective & high-quality PP service for the business it services and ensures the team delivers to agreed SLAs & KPIs by completing work in accurate and timely manner.

Key Responsibilities:  Ensure allocated premium processing is completed in an accurate and timely manner.  Raise question to Senior Technicians when unable to complete activities  Engage in feedback and personal development  Help deliver the service to the agreed SLAs & KPIs  Ensure personal adherence to, and support, all company compliance, policy, risk management and audit requirements.  Ensure successful personal completion of training and assessment exercises as assigned from the Compliance and Training Departments