About the Company: Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Consulting, Strategy, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities. Visit us at accenture.com.

About the Role: Evaluate clients’ current customer service offerings, identify gaps, shape vision, provide recommendations and propose strategic solutions that address their unique needs and business goals Define business cases, business and implementation roadmaps, and execute solutions Lead delivery teams to redesign clients’ organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences Collaborate with visual designers and analytic teams to generate insights and deliver customer centric, insight driven solutions Advise clients on ways to measure and improve their customer-centric metrics Lead change-management initiatives that drive adoption, ease implementation, and position clients’ customer-service solutions for ongoing success Establish relationships with client stakeholders and build long-term partnerships for Accenture Identify opportunities and drive business development efforts to build the Accenture Consulting practice Manage and coach junior team members, and continue to grow your own expertise Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position

Key Responsibilities: Evaluate clients’ current customer service offerings, identify gaps, shape vision, provide recommendations and propose strategic solutions that address their unique needs and business goals Define business cases, business and implementation roadmaps, and execute solutions Lead delivery teams to redesign clients’ organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences Collaborate with visual designers and analytic teams to generate insights and deliver customer centric, insight driven solutions Advise clients on ways to measure and improve their customer-centric metrics Lead change-management initiatives that drive adoption, ease implementation, and position clients’ customer-service solutions for ongoing success Establish relationships with client stakeholders and build long-term partnerships for Accenture Identify opportunities and drive business development efforts to build the Accenture Consulting practice Manage and coach junior team members, and continue to grow your own expertise Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position