About the Company: With more than 24 years of experience building innovative digital products and solutions, Tavant provides impactful results to its customers. It has been the frontrunner in driving digital innovation and tech-enabled transformation across a wide range of industries, such as Fintech, Manufacturing, AgTech, Media & Entertainment, and Retail in North America, Europe, and Asia-Pacific. Ours is a challenging workplace where teams are diverse, competitive, and continually searching for tomorrow's technology and brilliant minds to create it. Furthermore, we do not focus just on what we do - we also care about how we do it. So, bring your talent and ambition to make a difference. We will create a world of opportunities for you.

About the Role: Job Description:Responsibilities

a. Analyze and solve problems at their root, stepping back to understand the broader context Establish, meet, and monitor SLAs for support issues in conjunction with the rest of the teams

b. Interface with customers, understand their requirements and deliver complete application and data solutions

c. Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment

d. Address and effectively manage sensitive issues and manage escalations from business teams

e. Build and maintain effective internal relationships, specifically with Engineering, Site Reliability Engineering, Client Support Managers, and Ad Operations to help identify, report, and resolve issues quickly

f. Learn and understand a broad range of Samsung Ads Platform and applications and know when, how, and which to use and which not to use

Qualifications

7+ yrs Ad-Tech domain experience
2+ yrs experience with SQL & databases
Strong written and verbal communication skills
Customer-centric mindset and structured approach to troubleshooting issue resolution. Demonstrated experience of solving technical issues with third-party SSPs, MMPs, SSAI vendors, Measurement solutions, Fraud Prevention companies, etc
Experience with 3P measurement vendor troubleshooting and integration
Experience with support platforms, tools, CRM, or ticketing tools
Ability to present complex technical information clearly and concisely to a variety
	of audiences, especially non-technical / go-to-market teams
Experience using cloud-based tools like S3, Athena, QuickSights, and Kibana is a plus Experience as a Business/Product/Data Analyst is a plus
Experience with Redshift and Snowflake is a plus

Role:Responsibilities

a. Analyze and solve problems at their root, stepping back to understand the broader context Establish, meet, and monitor SLAs for support issues in conjunction with the rest of the teams

b. Interface with customers, understand their requirements and deliver complete application and data solutions

c. Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment

d. Address and effectively manage sensitive issues and manage escalations from business teams

e. Build and maintain effective internal relationships, specifically with Engineering, Site Reliability Engineering, Client Support Managers, and Ad Operations to help identify, report, and resolve issues quickly

f. Learn and understand a broad range of Samsung Ads Platform and applications and know when, how, and which to use and which not to use

Qualifications

7+ yrs Ad-Tech domain experience
2+ yrs experience with SQL & databases
Strong written and verbal communication skills
Customer-centric mindset and structured approach to troubleshooting issue resolution. Demonstrated experience of solving technical issues with third-party SSPs, MMPs, SSAI vendors, Measurement solutions, Fraud Prevention companies, etc
Experience with 3P measurement vendor troubleshooting and integration
Experience with support platforms, tools, CRM, or ticketing tools
Ability to present complex technical information clearly and concisely to a variety
	of audiences, especially non-technical / go-to-market teams
Experience using cloud-based tools like S3, Athena, QuickSights, and Kibana is a plus Experience as a Business/Product/Data Analyst is a plus
Experience with Redshift and Snowflake is a plus

Key Responsibilities: a. Analyze and solve problems at their root, stepping back to understand the broader context Establish, meet, and monitor SLAs for support issues in conjunction with the rest of the teams

b. Interface with customers, understand their requirements and deliver complete application and data solutions

c. Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment

d. Address and effectively manage sensitive issues and manage escalations from business teams

e. Build and maintain effective internal relationships, specifically with Engineering, Site Reliability Engineering, Client Support Managers, and Ad Operations to help identify, report, and resolve issues quickly

f. Learn and understand a broad range of Samsung Ads Platform and applications and know when, how, and which to use and which not to use